Last night I was watching the men’s 1000 meter Olympic speed skating event at the Winter Games. The defending Olympic champion, Shani Davis, dominated the field of skaters, winning the gold medal. What was interesting to me was a remark by one of the television commentators. He said that Davis,
A few years ago, The Broker Restaurant in Denver, CO participated in a local radio promotion. As a part of this promotion, the radio station mailed out $25 unrestricted coupons to area residents who completed a survey about their radio listening preferences. Because there were no restrictions, these coupons were
Ever noticed the greeting you receive more often than not by the person bagging your groceries at your local supermarket? If your local supermarket is like mine, it probably sounds something like this: “Paper or plastic?” All too often, appropriate greetings have left the repertoire of most customer-facing employees in
I used to work with a gal in New York who was fond of saying, “Love ya, mean it” – all in the same unenthusiastic breath. While her irreverence endeared her to all, it demonstrated to me that words alone, apart from an authentic delivery, can be pretty useless in
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