Search
Close this search box.

Marriott is in good hands

When I received my first management position with Marriott in 1992, I worked for a general manager named Mark Conklin. Although Mark (as he preferred

Read More »

Obstacles

The statistician W. Edwards Deming once said, “In God we trust; all others must bring data.” When I begin a project, the first thing I

Read More »

The difference

Like many who read this blog, I am a student of customer service. I’m interested in books on the subject, discussing the topic with others,

Read More »

Insider information

Last Wednesday, I learned that a friend of mine was traveling from California to Marriott’s Marco Island Florida Resort & Spa to attend a coaching

Read More »

Scrooge in uniform

Yesterday morning, I brought two of my children, ages seven and five, to school. As I approached the drop-off point at the very top of

Read More »

Too busy to serve

I recently received a jury summons in the mail and my first reaction was, “Really? I am way too busy to deal with this now.”

Read More »

Service Elevated!

Over the years, I’ve had conversations with hundreds of frontline employees in the service industry. All of these employees were passionate about something but, more

Read More »

Get the Newsletter!

Connect With Steve

Begin the journey to extraordinary today!

Phone:
303.325.1375

Email
info@stevecurtin.com

best customer experience book
best customer service influencer

Cart

The Revelation Conversation

The Revelation Conversation is Here!