“While employees consistently execute the mandatory job functions for which they are paid, they inconsistently demonstrate voluntary customer service behaviors for which there is little or no additional cost to their employer.”

~Steve Curtin

Watch Steve’s video that answers three critical questions that he often receives during Q&A sessions.

Steve Curtin was rated #4 by Global Guru on its annual listing of the Top 30 experts in the world on the topic of customer service.

Steve is the author of Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary, now in its 6th printing. He wrote the book to address this nagging observation: “While employees consistently execute the mandatory job functions for which they are paid, they inconsistently demonstrate voluntary customer service behaviors for which there is little or no additional cost to their employer.”

After a 20-year career with Marriott International working in hotel operations, sales and marketing, and training and development, Steve now devotes his time to speaking, consulting, and writing on the topic of extraordinary customer service. Steve is an accredited 10-year member of the National Speakers Association.

He lives in Denver with his wife, four children, and a Goldendoodle named Nugget.

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