What pandemic?
Over the holidays my wife and I dined at two steakhouses in the Denver area. Due to Covid-19 restrictions, we were not allowed to dine
Over the holidays my wife and I dined at two steakhouses in the Denver area. Due to Covid-19 restrictions, we were not allowed to dine
For today’s post I thought I’d share an actual email conversation I had last week with a colleague who owns a video production company. It’s
Macy’s is in the news – and it’s not good news. It was reported on Wednesday that Macy’s is closing 68 stores and cutting more
My daughter turned nine over the weekend. To celebrate, I ordered an ice cream cake from Cold Stone Creamery. Although I had requested the cake
Yesterday, my son left school early complaining of itchiness and blurred vision in his right eye. I immediately suspected conjunctivitis (commonly known as “pink eye”)
Whereas job knowledge provides a common broad perspective about a company’s products and services, unique knowledge offers an exclusive “insider’s” perspective. By offering privileged, insider
Last week, my family and I visited my wife’s 90-year old grandfather in a rural Nebraska assisted living facility. Everett is remarkably lucid for a
Over Memorial Day weekend, I brought my son to a two-day basketball camp in Lakewood, CO. The first day, we stopped by an independent coffee
This post is the eighth in a series that will identify 10 different customer service advantages that have emerged from my analysis of customer satisfaction
Proudly sharing Steve’s vision of delighting customers: Digital Opera
The Revelation Conversation is Here!