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What pandemic?

Over the holidays my wife and I dined at two steakhouses in the Denver area. Due to Covid-19 restrictions, we were not allowed to dine

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A peek behind the Curtin

For today’s post I thought I’d share an actual email conversation I had last week with a colleague who owns a video production company. It’s

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Acceptance of Average

Macy’s is in the news – and it’s not good news. It was reported on Wednesday that Macy’s is closing 68 stores and cutting more

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Service so sweet…

My daughter turned nine over the weekend. To celebrate, I ordered an ice cream cake from Cold Stone Creamery. Although I had requested the cake

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We all love to get mail!

Last week, my family and I visited my wife’s 90-year old grandfather in a rural Nebraska assisted living facility. Everett is remarkably lucid for a

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Service is a verb

This post is the eighth in a series that will identify 10 different customer service advantages that have emerged from my analysis of customer satisfaction

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