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Steve

Blue ocean thinking

I was thinking about the widely-read business book Blue Ocean Strategy, which was published 20 years ago, and the application of its central premise to

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Steve

Buying in to purpose

Whenever I present to managers about articulating and revealing guiding statements, organizational purpose, or core values to frontline staff and connecting them to their daily

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Steve

Happy Accidents

Can your customers count on superior product and service quality regardless of the employee involved? Or is the quality of their experience reliant on the

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