This post is the seventh and final in a series that has fully explored the definition of customer service offered in an earlier post. Too often, customer service is viewed as a department, a designated employee’s job role or, someone else’s responsibility. Because of this limited view of customer service,
This post is the sixth in a series that will fully explore the definition of customer service offered in an earlier post. Too often, customer service is viewed as a department, a designated employee’s job role or, someone else’s responsibility. Because of this limited view of customer service, many employees
This post is the fifth in a series that will fully explore the definition of customer service offered in an earlier post. Too often, customer service is viewed as a department, a designated employee’s job role or, someone else’s responsibility. Because of this limited view of customer service, many employees
This post is the fourth in a series that will fully explore the definition of customer service offered in an earlier post. Too often, customer service is viewed as a department, a designated employee’s job role or, someone else’s responsibility. Because of this limited view of customer service, many employees
This post is the third in a series that will fully explore the definition of customer service offered in an earlier post. Too often, customer service is viewed as a department, a designated employee’s job role or, someone else’s responsibility. Because of this limited view of customer service, many employees
This post is the second in a series that will fully explore the definition of customer service offered in an earlier blog post. Too often, customer service is viewed as a department, a designated employee’s job role or, someone else’s responsibility. Because of this limited view of customer service, many
In an earlier blog post titled What is customer service?, I offered an 18-word definition of customer service containing seven unique elements that we’ll be exploring one-by-one in greater detail over the coming weeks. Too often, customer service is viewed as a department, a designated employee’s job role, or someone
In 2011, I worked with a hotel general manager, Victor, in Boston. One observation he made was that, although his staff was friendly, there were numerous occasions when hotel employees would huddle in small groups and banter, some with their backs to hotel guests and others with hands in their
While reading The Happiness Advantage by Shawn Achor, I came across the following quote: “(T)he key to (achieving desired results) is to put your desired actions as close to the path of least resistance as humanly possible. Identify the activation energy—the time, the choices, the mental and physical effort they
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