What is my purpose at work?
This is the first in a 4-article series that explores each of the Four Questions leaders must ask to reveal the total job role to
This is the first in a 4-article series that explores each of the Four Questions leaders must ask to reveal the total job role to
In the 21st century, there is an expectation that corporations, once aloof from societal issues, take a stand on matters that are relevant to their
I recently read another article that counseled leaders to seek input through surveys and focus groups to ensure that the resulting organizational purpose statement is
I suddenly have a lot more time on my hands. It’s made me think about how, as a customer service consultant, I can offer value
By now, most of us have been impacted in some way by Coronavirus Disease 2019 (COVID-19). I worked in Boston last week where I met
Earlier this summer, I was relaxing by the pool at a well-known resort in Las Vegas. Because it was 100° in the shade, from the
In 2017 I wrote a blog about a partnership between Walmart and Strivr, a company that designs virtual-reality (VR) training. At that time, Walmart was testing VR-enabled
Last fall I traveled to Philadelphia to meet up with several colleagues at a downtown hotel. At check-in, I received a room key emblazoned with
Over three decades of working in training and development has taught me, among other things, that many managers are skeptical about the return on investment
Proudly sharing Steve’s vision of delighting customers: Digital Opera
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