Purpose-driven Q&A
Q. Steve, in your latest blog post, you asked: “Do you have any employees who perform incomplete work or avoid undesirable work entirely? If so,
July 14, 2016
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Dispassionate About Poop
Yesterday, on the way home from the orthodontist, my 15-year-old son, Coleton, and I were discussing his plans for the day, which included a handful
July 13, 2016
You can’t have engagement without inclusion
Last Friday after soccer practice, my 7-year-old daughter’s team went to a frozen yogurt shop for some treats. The first girl to receive her yogurt,
May 9, 2012
Opportunity is knocking
It is widely acknowledged that the number one reason customers quit doing business with a company is due to perceived indifference towards them as customers.
January 20, 2012
Xvxryonx makxs a diffxrxncx
Have you ever heard a co-worker say, “I’m only one person, it won’t make much difference if I don’t do this quite right”? Most times
March 8, 2010
Next?
When was the last time you checked yourself into a flight and checked a piece of luggage at a self-service kiosk at the airport? Like
January 18, 2010
Leaving lasting impressions
One drawback to living in a relatively new neighborhood is that the landscaping is not yet fully established. This means small trees with few leaves.
October 29, 2009
What my two-year-old taught me about customer service
Earlier this evening, between dinner and dessert, my two-year-old son began singing the ABCs Song from his high chair. Not once, but again and again
October 23, 2009
Keep service up in a down economy
My family and I recently dined out at a quick service Mexican grill. While I was providing my order to the prep person behind the
September 24, 2009
