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Purpose-driven Q&A

Q. Steve, in your latest blog post, you asked: “Do you have any employees who perform incomplete work or avoid undesirable work entirely? If so,

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Dispassionate About Poop

Yesterday, on the way home from the orthodontist, my 15-year-old son, Coleton, and I were discussing his plans for the day, which included a handful

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Opportunity is knocking

It is widely acknowledged that the number one reason customers quit doing business with a company is due to perceived indifference towards them as customers.

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When was the last time you checked yourself into a flight and checked a piece of luggage at a self-service kiosk at the airport? Like

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