Going above and beyond is voluntary
For many years, I’ve gone on record saying that the reason you and I, as customers, consistently receive predictably poor customer service is because exceptional
June 20, 2024
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Does purpose resonate with your team?
“That business purpose and business mission are so rarely given adequate thought is perhaps the most important cause of business frustration and failure.” This Peter
May 13, 2024
Blue ocean thinking
I was thinking about the widely-read business book Blue Ocean Strategy, which was published 20 years ago, and the application of its central premise to
May 6, 2024
Inspire employee engagement—on purpose
According to a recent Gallup article, by the end of 2023, 33% of U.S. employees overall were highly engaged, meaning they were highly involved and
May 1, 2024
Buying in to purpose
Whenever I present to managers about articulating and revealing guiding statements, organizational purpose, or core values to frontline staff and connecting them to their daily
April 19, 2024
Happy Accidents
Can your customers count on superior product and service quality regardless of the employee involved? Or is the quality of their experience reliant on the
April 3, 2024
How to create an inspired workforce: Inspire
This is the eighth, and final, post in a series aimed at supporting the efforts of leaders, managers, and supervisors to create an inspired workforce.
December 5, 2023
What if employees don’t buy-in to the mission?
From time to time, I get a question similar to this: “What do you do if someone doesn’t buy-in to the company mission or purpose
November 28, 2023
How to create an inspired workforce: Reveal
This post is the fourth in a series devoted to creating an inspired workforce. I will share additional posts over the coming weeks to support
November 22, 2023
