Nice systems. How’s your service?
Yesterday, while vacationing in Breckenridge, CO over Labor Day Weekend, I bought two 100-chip sets of 11.5G poker chips at Peak-A-Boo Toys on Main Street.
September 5, 2017
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Assuage the pain
In May I read the 2017 Qualtrics Hotel Pain Index Study, made some notes, and had every intention of writing a June blog post in
August 2, 2017
To ignore customers is to ignore principles
Last Friday, Alfred Angelo bridal retail stores filed for chapter 7 bankruptcy protection and abruptly closed its retail stores leaving throngs of brides in the
July 17, 2017
Train employees to make decisions
Earlier this month my son, Cooper, and I were at Life Time Fitness. He played basketball inside the main building while I played tennis at
June 22, 2017
Machines can’t smile
Earlier today I stopped by my local supermarket to pick up a few things. After crossing everything off my list, I headed toward the registers.
May 25, 2017
Personalization is good for business
A recent study by Springboard Retail revealed that 68 percent of survey respondents said they are likely or very likely to revisit a clothing store
May 12, 2017
Ignoring customers is bad for business
Earlier this month my daughter, Kennedy, brought her Bearpaw boot to me and pointed out that one of the buttons (“toggles”) used to secure the
April 12, 2017
The real purpose of a business
After a recent presentation where I emphasized the importance of employees being aware of their purpose – their highest priority – at work (which, for
April 8, 2017
Using scripts for live chat customer service
A couple of weeks ago, I was asked to provide feedback on an article that detailed a number of customer service scenarios and suggested scripts
March 7, 2017
