It’s raining, it’s pouring, customer service is soaring!
Last night I pulled into the parking lot of my local Chick-fil-A and noticed an employee wearing a bright yellow Chick-fil-A raincoat and holding an
July 24, 2008
Blog
Read More »
2008 Industry Leaders Survey
Thanks to all of you who participated in this year’s survey! The unique perspectives shared in the survey feedback and analysis produced some interesting results.
June 11, 2008
Customer-Unfriendly Return Policy
My wife had ordered a set of Batman and Robin walkie-talkies on-line from the website of a national toy retailer. After they arrived and my
June 5, 2008
Freedom of choice
I’d like to contrast my last post, When people compete, products get better, with an illustration of abundance mentality and consumer choice. My father-in-law is
May 19, 2008
When companies compete, products get better.
There’s a bagel restaurant in my neighborhood that posts a sign on its front door that reads, “No outside food or drink!” Apparently, the owner
May 15, 2008
Cowbell Sandy
I recently heard a story about a Paradise Bakery & Café general manager who earned the nickname “Cowbell Sandy” from her adoring staff. It seems
May 7, 2008
Paper or Plastic?
Ever noticed the greeting you receive more often than not by the person bagging your groceries at your local supermarket? If your local supermarket is
May 3, 2008
Retail Store Greeters
I used to work with a gal in New York who was fond of saying, “Love ya, mean it” – all in the same unenthusiastic
May 1, 2008
More Examples Please!
As a trainer or presenter, you are likely accustomed to receiving feedback from your audiences. There are always a couple of pieces of conflicting feedback
April 30, 2008
