Earlier this month, I received the infographic below titled Customer Service from the Service Point of View from its creator with a request to provide feedback, which I did. I rarely appreciate articles that are written from the perspective of employees who feel entitled to deliver less than 100 percent—under
My 11-year-old son, Coleton, approached me about a fundraiser for his middle school. The students have two weeks to sell magazine subscriptions in order to raise money for the school and qualify for a variety of prizes themselves. Sensing that I may be receptive to a magazine subscription for his
Yesterday, while channel surfing for a college football game, I stumbled upon the reality show Undercover Boss. The episode featured Popeyes Louisiana Kitchen’s Chief Talent Officer, Lynne Zappone, going undercover at several Popeyes locations. At one restaurant, viewers meet a Popeyes maintenance employee named Doug who’s responsible for the location’s
Have you seen the 5-hour ENERGY® television commercials? They depict men and women (usually at work) who can’t muster the energy to finish their workdays without a shot of 5-hour ENERGY. This is a sad testament to employee engagement, the quality of work environments, and employees’ physical health due to
Recently, I was approached by an employee of a community bank that has a branch inside my local Albertsons supermarket. He decided that it would be a good idea to use the 30-roll package of Charmin toilet tissue visible in my cart as a conversation starter, saying, “I can see
Every now and then, a dramatic story of personal service and sacrifice comes along to restore one’s faith in humanity. This past weekend, one such story unfolded at my local Red Robin Gourmet Burgers restaurant. On Saturday, a family of four dined at Red Robin before heading to a nearby
While at home singing his preschool’s goodbye song, my 4-year-old son became frustrated that he could not remember the second verse of the song. He would sing, “Adios, adios. It’s time to say goodbye. Adios, adios…” and then pause as he struggled to recall the next line of the song.
I have three policies with Allstate Insurance, including an auto policy. One of the attractive features of Allstate’s auto policy is that it offers a “Safe Driver Bonus” that equates to a 5 percent rebate for every six-month period its policyholders do not file a claim. While parked at my
Earlier today, I stopped by Office Depot to pick up some office supplies. Items in hand, I approached the cash registers at the front of the store to check out. There were two customers in line ahead of me. The first customer, after the cashier began entering her order, realized
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