When automation hinders the customer experience, hit the reset button
I read an article in the January 15, 2019 issue of the Wall Street Journal that pointed out the limitations of a robot-staffed hotel, the
January 22, 2019
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The Evolution of Kohl’s
I was recently invited to contribute to CX Factor, a web series hosted by Mark Fidelman, CEO of Fanatics Media, that shines a spotlight on
September 20, 2017
