Digitize to Personalize
Today’s blog post is the last in a series related to what I learned at the Agilysys Inspire User Conference in Las Vegas, March 18-20,
March 29, 2024
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Customers Are in Charge
Today’s blog post is a part of a series that I will be sharing this week related to what I learned at the Agilysys Inspire
March 28, 2024
Maximize Return on Experience (ROE)
Today’s blog post is a part of a series that I will be sharing this week related to what I learned at the Agilysys Inspire
March 26, 2024
When automation hinders the customer experience, hit the reset button
I read an article in the January 15, 2019 issue of the Wall Street Journal that pointed out the limitations of a robot-staffed hotel, the
January 22, 2019
The Evolution of Kohl’s
I was recently invited to contribute to CX Factor, a web series hosted by Mark Fidelman, CEO of Fanatics Media, that shines a spotlight on
September 20, 2017
