Why?
This post is the seventh in a series that will identify 10 different obstacles that have emerged from my analysis of customer satisfaction data. Maybe
November 7, 2011
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Who’s to blame?
The other day, I trailed a King Soopers employee as she returned about a half-dozen shopping carts from the parking lot to the store. She
August 5, 2011
What good ghost stories teach us about customer service
With Halloween approaching, lately I’ve been thinking about ghouls, goblins, and things that go bump in the night. While carving a pumpkin over the weekend,
October 26, 2010
