Social indifference
I recall a statistic: 68 percent of customers quit doing business with a company or entity because of perceived indifference toward them as customers. When
November 11, 2010
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Answer the call of service
Last weekend, my 7 year-old was the ring bearer in a family wedding. It was a formal outdoor wedding that required Cooper to wear a
July 10, 2010
Mountains of service at the Breckenridge Ski & Ride School
Last month, I enrolled my two oldest boys in lessons at the Breckenridge Ski & Ride School located at Peak 8 in Breckenridge, Colorado. As
May 7, 2010
Southwest Airlines crowned the best customer service provider
Earlier today I received this note from a friend, Evan Crist, and just had to share: We were traveling from Denver to Phoenix for some
April 1, 2010
Engage or go away
Over the past 15 months I’ve been on Twitter, I have contacted dozens of businesses for a variety of reasons. In some cases I’ve had
March 23, 2010
Who’s more important: the division president or the customer?
In an earlier post I asked the question, “Why is it okay to behave indifferently toward customers and roll out the red carpet for the
October 13, 2009
