Instill a sense of purpose
I came across a WSJ article this week titled Why Is Everyone So Unhappy at Work Right Now? The article mentioned the well-documented tension between
November 29, 2023
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How to create an inspired workforce: Discover
Over the next few weeks, I will share several blog posts to support the efforts of leaders, managers, and supervisors to create an inspired workforce.
November 19, 2023
Purpose-driven leaders are on a quest
For decades, leadership luminaries such as Abraham Zaleznik and John Kotter have examined the differences between managers and leaders. Managers were labeled with terms like
June 7, 2022
Customer service in the wake of COVID-19
Last Friday, I had my teeth cleaned after my dentist’s office reopened as COVID-19 restrictions relaxed in my area. As expected, new protocols were in
May 13, 2020
Machines can’t smile
Earlier today I stopped by my local supermarket to pick up a few things. After crossing everything off my list, I headed toward the registers.
May 25, 2017
Every week should be customer service week!
Customer Service Week (Oct. 3-7) is approaching and, since I work in the field, I suppose I should contribute to the conversation. Let me begin
September 28, 2016
The key to change lies in questions, not demands
This is the first post in a series that will explore a set of questions I received from participants during a recent webinar on the
February 11, 2014
Exercise enthusiasm!
Much is said about a company’s responsibility to create an environment that fosters an engaged workforce, one in which employees are fully involved and enthusiastic.
January 9, 2013
Your opinion matters
Is it me or do you find that merchants are constantly asking you to “take five minutes” and “tell us how we’re doing” by responding
May 25, 2011
