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Convey authentic enthusiasm

Conveying authentic enthusiasm that adds a bit of a spark to an otherwise predictable transaction is an effective way to express one’s uniqueness while making it memorable for customers. Three years ago, I ordered an omelet from an omelet maker at a Marriott hotel in Atlanta, GA.  He was wearing

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J.D. Power and Associates 2008 Study

The results are in from the J.D. Power and Associates 2008 North America Hotel Guest Satisfaction Study. According to the study, hotels are feeling the double economic pinch of less leisure travel and higher operating expenses costs. They are trying to manage their costs at the same time they meet

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The Revelation Conversation

The Revelation Conversation is Here!