Last week, I emailed a file to a local office supply store that offers printing services. In the message, I included a request to be contacted regarding pricing and an estimated completion time. A couple of hours later, since I had yet to hear back, I decided to phone the
Patient: Does an apple a day really keep the doctor away? Doctor: If you aim it well enough. Throughout history, humor has been recognized for its healing qualities. The proverb proclaims what modern science has confirmed: “A merry heart doeth good like medicine.” Medieval professor of surgery, Henri de Mondeville,
Let’s do a word association. You know how these work: I’ll name a word and you, off the top of your head, identify a set of words that you associate with that word. Ready? The first word is indifference. What words immediately come to mind? The second word is enthusiasm.
Last night, my family and I visited one of those ice cream parlors that use a heated stone to meld together savory concoctions of an array of sweets and premium ice cream. Because each order is usually custom-made, it takes a bit longer to fulfill orders here than in typical
When I was 10 years old, during the summer months when we were out of school, my friends and I used to walk to a local shopping center to buy packs of gum or candy bars—whatever we could get for 50 cents or so. I remember how hot the summers
Language, it seems, has become pretty casual in many customer service settings. I’ve had waiters refer to me as “man” and hear “no problem” from frontline employees, as well as their supervisors, in a variety of situations. We can all think of alternatives to referring to a customer as “man”
How much more effective would you be at expanding your presence on Twitter if your updates were not only seen as useful, interesting, relevant, or entertaining—but also stood out in a crowded Twitter stream as unique, refreshing, and memorable? And I’m not just referring to your avatar. Sure, an interesting
Have you ever missed an opportunity to provide a compliment? Perhaps viewing it as optional? I have. And when I do, it’s usually my wife who points it out. Maybe I’ve overlooked her new haircut or the way she keeps a household of six on track. It’s easy to become
Twitter is the social networking service that has revolutionized the way people communicate online. Twitter allows twits (users) to send out tweets (messages) to their followers (those minions who opted to follow updates from the sender). These updates are limited to no more than 140 characters in length. Tweets can
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