This post is the fourth in a series that will fully explore the definition of customer service offered in an earlier post. Too often, customer service is viewed as a department, a designated employee’s job role or, someone else’s responsibility. Because of this limited view of customer service, many employees
Once, while I was sharing a retail example of exceptional customer service during a seminar in New York City, a participant interrupted to ask, “But what if you don’t want the cashier to act all phony—like she’s your best friend? What if you just want to make your purchase and
A good friend of mine, Shawn, travels nearly every week with his job as a regional sales manager for a large technology company. Shawn is a member of United Airline’s Mileage Plus frequent flyer program and recently achieved its elite status, 100K (which recognizes 100,000 actual flight miles traveled within
The Revelation Conversation is Here!
