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I feel like a number

“I feel like a number. Feel like a number. Feel like a stranger. A stranger in this land. I feel like a number. I’m not a number.” Even as companies emphasize the importance of personalizing their service in order to create unique and individualized experiences for their customers, these lyrics

May 4, 2011

Paper or Plastic?

Ever noticed the greeting you receive more often than not by the person bagging your groceries at your local supermarket? If your local supermarket is like mine, it probably sounds something like this: “Paper or plastic?” All too often, appropriate greetings have left the repertoire of most customer-facing employees in

May 3, 2008