With Halloween approaching, lately I’ve been thinking about ghouls, goblins, and things that go bump in the night. While carving a pumpkin over the weekend, my mind wandered to a memorable ghost story and the elements that made it special. As I recalled these ingredients, it occurred to me that
Last week I spent some time on the phone with Alyson from Assistly, Inc. During our call, she provided me with some background information about the company, its purpose, its clientele (which includes Twitter), and what’s coming next… Here’s a quick summary: Assistly is a hosted customer support platform for
Borrowing inspiration from Stephen Colbert, I’ve titled this post to point out the insufficiency of conclusions that have been drawn by me and others as they pertain to the art and science of customer service. Customers are moving targets in terms of needs and preferences and their sophistication increases exponentially
I know I’ve done it. I acknowledge the importance of flossing and commit to my dentist that I’ll floss twice daily over the next six months between cleanings. Then, as my appointment nears, I’ll realize how inconsistent I’ve been and make a special effort to floss in the days preceding
The Revelation Conversation is Here!
