A peek behind the Curtin
For today’s post I thought I’d share an actual email conversation I had last week with a colleague who owns a video production company. It’s
February 22, 2017
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Service failure is inevitable. Service recovery, however, is optional.
Yesterday, my family and I dined at Red Robin Gourmet Burgers in Littleton, Colorado. As is consistently the case, we were seated right away, our
June 2, 2013
