Customers Are in Charge
Today’s blog post is a part of a series that I will be sharing this week related to what I learned at the Agilysys Inspire
March 28, 2024
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Machines can’t smile
Earlier today I stopped by my local supermarket to pick up a few things. After crossing everything off my list, I headed toward the registers.
May 25, 2017
Self-service does not mean no service
There’s a popular perception among businesses that providing self-service alternatives to consumers relieves them of the responsibility to deliver customer service. Perhaps they assume that
August 13, 2012
Self-service with a smile
Last month, I received a review copy of The Customer Experience Revolution: How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever by Jeofrey
February 15, 2012
