Two types of KPIs
When you think about Key Performance Indicators (KPIs), what comes to mind? If you’re like most people, you think of metrics that matter to your
September 28, 2022
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The unseating of Sears
After buying our first home in 2000, my wife and I spent many weekends shopping at The Great Indoors, a home décor chain founded by
April 3, 2019
To ignore customers is to ignore principles
Last Friday, Alfred Angelo bridal retail stores filed for chapter 7 bankruptcy protection and abruptly closed its retail stores leaving throngs of brides in the
July 17, 2017
Personalization is good for business
A recent study by Springboard Retail revealed that 68 percent of survey respondents said they are likely or very likely to revisit a clothing store
May 12, 2017
Acceptance of Average
Macy’s is in the news – and it’s not good news. It was reported on Wednesday that Macy’s is closing 68 stores and cutting more
January 8, 2017
The power of the frontline
My family and I stopped by the mall last week to pick up some last-minute items for my 13-year-old’s summer camp in New Mexico. We
June 21, 2016
The most important retail space
Earlier today, I stopped by Office Depot to pick up some office supplies. Items in hand, I approached the cash registers at the front of
August 22, 2012
Who’s the Joker behind this policy?
My wife had ordered a set of Batman and Robin walkie-talkies on-line from the website of a national toy retailer. After they arrived and my
March 22, 2009
Retail Store Greeters
I used to work with a gal in New York who was fond of saying, “Love ya, mean it” – all in the same unenthusiastic
May 1, 2008
