How principles, purpose, and core values link to culture
Stephen Covey used to tell a story comparing principles to lighthouses. The moral of the story was that you don’t break principles. You break yourself
July 19, 2023
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Leaders must lead
Are you an includer? Do you seek input from others when decisions need to be made? Do you foster a work culture that encourages group
July 14, 2022
Service is a principle, not a campaign
This week is Customer Service Week (Oct. 7-11), one week out the year when customers and customer service quality are celebrated. As much as I
October 8, 2019
To ignore customers is to ignore principles
Last Friday, Alfred Angelo bridal retail stores filed for chapter 7 bankruptcy protection and abruptly closed its retail stores leaving throngs of brides in the
July 17, 2017
Poor customer service is unsustainable
This is the seventh post in a series that will explore a set of questions I received from participants during a recent webinar on the
February 24, 2014
