Hire for cultural fit
A company’s culture is the byproduct of the collective actions, behaviors, and decision-making of its employees. And employees’ actions, behaviors, and decisions are informed by
February 16, 2023
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Cultivate a work environment where employees can thrive
A recent Gartner study revealed 52 percent of employees surveyed agreed or strongly agreed with the statement: “The pandemic has made me question the purpose
October 17, 2022
Leaders must lead
Are you an includer? Do you seek input from others when decisions need to be made? Do you foster a work culture that encourages group
July 14, 2022
Purpose-driven leaders are on a quest
For decades, leadership luminaries such as Abraham Zaleznik and John Kotter have examined the differences between managers and leaders. Managers were labeled with terms like
June 7, 2022
In times of crisis, let values be your guide
By now, most of us have been impacted in some way by Coronavirus Disease 2019 (COVID-19). I worked in Boston last week where I met
March 11, 2020
Balancing productivity and customer service quality
Earlier this summer, I was relaxing by the pool at a well-known resort in Las Vegas. Because it was 100° in the shade, from the
August 8, 2019
Being Capable Is Not Enough
Last fall I traveled to Philadelphia to meet up with several colleagues at a downtown hotel. At check-in, I received a room key emblazoned with
May 1, 2019
Inspiring initiative
Two weeks ago we received a late spring snowstorm that left several inches of snow on our back deck. Because my teenage son was hosting
April 22, 2019
The best customer service book of all time
In 1989, Stephen R. Covey’s perennial book, The 7 Habits of Highly Effective People was published. It must have resonated, having sold more than 25
November 12, 2014
