Customers reward memorable service
I received a voice mail on November 12th from a good friend of mine, Shawn. He had just checked in to the Edmonton Marriott at
November 18, 2008
Blog
Read More »
Deliver service heroics
Some employees have a penchant for delivering service heroics that become the subjects of many positive customer testimonials and even company lore. This is an
September 21, 2008
