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Customers reward memorable service

I received a voice mail on November 12th from a good friend of mine, Shawn. He had just checked in to the Edmonton Marriott at River Cree Resort in Alberta, Canada. Here’s a portion of the message transcript: [begin message] I walked in the front door of the Edmonton Marriott

November 18, 2008

Deliver service heroics

Some employees have a penchant for delivering service heroics that become the subjects of many positive customer testimonials and even company lore. This is an effective way for these employees to express their uniqueness while making it memorable for customers. For our tenth year wedding anniversary, I bought my wife

September 21, 2008