The Evolution of Kohl’s
I was recently invited to contribute to CX Factor, a web series hosted by Mark Fidelman, CEO of Fanatics Media, that shines a spotlight on
September 20, 2017
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Customer service is everyone’s job
Yesterday, I brought merchandise returns from two different departments into Nordstrom. I entered the north entrance of the store on the second level and approached
January 25, 2013
An inconvenient message
The other day at Kohl’s department store, I observed three separate customers pull into and then immediately back out of one of two parking spaces
September 22, 2010
