Accept your customers, warts and all
November has been a hard month for me healthwise. Every October, I dutifully schedule a flu shot. Most years, that’s sufficient and I’m generally flu,
November 21, 2014
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Service so sweet…
My daughter turned nine over the weekend. To celebrate, I ordered an ice cream cake from Cold Stone Creamery. Although I had requested the cake
December 2, 2013
No fear
I recently discovered that at least one employee at my local supermarket has no fear of consequences for his behavior at work. The King Soopers
April 30, 2012
Duped
This post is the ninth in a series that will identify 10 different obstacles that have emerged from my analysis of customer satisfaction data. Maybe
December 1, 2011
You should not have to wear a red shirt to get noticed
This morning I stopped by my local King Soopers to pick up a few groceries. One of the items on my list was a pound
September 26, 2011
Who’s to blame?
The other day, I trailed a King Soopers employee as she returned about a half-dozen shopping carts from the parking lot to the store. She
August 5, 2011
That’s my job!
What happened the last time you asked an employee to do something that was not his job? Did he cheerfully accept the responsibility and work
December 1, 2009
