It’s Customer Service Week and the Emperor is naked!
It’s Customer Service Week. I suppose I’m obligated to mention it since I work in the field. It’s just difficult for me to get behind
October 8, 2009
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Extra! Extra! Read all about it!
I recently bought some fresh fish at Whole Foods Market. As is customary, I waited my turn as customers who arrived before me had their
October 4, 2009
Customers associate authentic enthusiasm with memorable service
Let’s do a word association. You know how these work: I’ll name a word and you, off the top of your head, identify a set
May 8, 2009
“No problem” and other communication faux pas
Language, it seems, has become pretty casual in many customer service settings. I’ve had waiters refer to me as “man” and hear “no problem” from
April 30, 2009
