Have you ever heard someone say, “They don’t pay me enough to do this job”? If I had a captive audience with an employee who expressed this sentiment, I would suggest that until his disposition and performance (e.g., customer service quality) improves, he’s not going to be qualified – or
This post is the second in a series that will identify 10 different obstacles that have emerged from my analysis of customer satisfaction data. Maybe you will have encountered one or more of these obstacles in your own business? The second obstacle is insufficient employee training. Recently a large family
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