Close this search box.

Buying in to purpose

Whenever I present to managers about articulating and revealing guiding statements, organizational purpose, or core values to frontline staff and connecting them to their daily

Read More »

Purpose-driven Q&A

Q. Steve, in your latest blog post, you asked: “Do you have any employees who perform incomplete work or avoid undesirable work entirely? If so,

Read More »

Trust your training

My 12-year-old son, Cooper, has played competitive basketball since he was in first grade. In those six years, he’s played point guard on eight different

Read More »

Good timber

According to a study by J.D. Power and Associates, when a hotel guest’s problem is resolved perfectly, it results in overall satisfaction averaging 80.7, compared

Read More »

Volunteers Needed

I recently came across a list of attributes possessed by volunteers—whether candy stripers at a local hospital, political activists along the campaign trail or parents

Read More »

Get the Newsletter!

Connect With Steve

Begin the journey to extraordinary today!



best customer experience book
best customer service influencer


The Revelation Conversation

The Revelation Conversation is Here!