Buying in to purpose
Whenever I present to managers about articulating and revealing guiding statements, organizational purpose, or core values to frontline staff and connecting them to their daily
April 19, 2024
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Purpose-driven Q&A
Q. Steve, in your latest blog post, you asked: “Do you have any employees who perform incomplete work or avoid undesirable work entirely? If so,
July 14, 2016
Trust your training
My 12-year-old son, Cooper, has played competitive basketball since he was in first grade. In those six years, he’s played point guard on eight different
March 30, 2016
Your dentist knows if you’re flossing
I know I’ve done it. I acknowledge the importance of flossing and commit to my dentist that I’ll floss twice daily over the next six
October 3, 2014
Good timber
According to a study by J.D. Power and Associates, when a hotel guest’s problem is resolved perfectly, it results in overall satisfaction averaging 80.7, compared
September 13, 2011
Volunteers Needed
I recently came across a list of attributes possessed by volunteers—whether candy stripers at a local hospital, political activists along the campaign trail or parents
July 14, 2011
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Have you ever heard a co-worker say, “I’m only one person, it won’t make much difference if I don’t do this quite right”? Most times
March 8, 2010
My commitment to Tiffany and Co.
I was in New York City for a business trip a week or so before my 10-year wedding anniversary. One afternoon, I stopped by the
February 13, 2010
At Albertsons, 3’s a crowd
How many of you enjoy standing in line, waiting to be served? Long before Disney mounted large flat screen televisions to keep its guests entertained
December 3, 2009
