I had planned to post a blog this week announcing that my new book, Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary is available in its Kindle edition as of Monday, May 13th.
While I was thinking about the post last Thursday, I received the message below in an email from a local business owner, Mike Huggins. After reading his note, it occurred to me that it did a better job of conveying the benefits of the book than anything I could write. So I contacted Mike, thanked him for the note, and asked if I could share it on my blog. He said, “For sure! It’s at your disposal.”
I’ll let Mike take it from here:
Steve,
I just pre-ordered 10 copies of your book for the car wash staff and will be doing the same for the bar closer to the release date. I am super excited for it and will suggest to my car wash business enhancement group that it be our next read.
I also thank you for your generosity in sharing your blog posts. I forward them on to our staff from time to time and we get into great discussions about them. June 11th (the book’s release date in print) cannot come soon enough. I assure you that we will be spending the summer going through your book at both businesses. If you ever launch a seminar on this or any other aspects of customer service, please keep me in the loop.
As a testament to your work, look up The Glo Express Car Wash and Arvada Tavern businesses on Yelp. I give your work/blog the credit for the 4.5 star ratings at both places.
Hope all is well and I look forward to our next crossing.
Sincerely,
Mike Huggins, Owner, The Glo Express Car Wash and Arvada Tavern (Arvada, CO)
Don’t settle for ordinary. Choose extraordinary. (It’s always a choice.) Pre-order Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary by Steve Curtin (AMACOM Books, June 11, 2013)
