Blog

Function vs. Essence

Several years ago, I was out to dinner in Orlando with a colleague. At the time, she was the director of training at a large resort and convention hotel located near Disney World. Her hotel competed for group business head to head with Disney’s own hotels. If you have experienced

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A Tale of Two Twitties

Last May, I contacted a Twitter celebrity or Twitty (Twit + celebrity = Twitty) to see how I could go about buying ten signed copies of his latest book. My plan was to send a copy to every 1,000th follower of my Twitter updates with a note as a way

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Missed opportunities

Last week, my family and I traveled to Lincoln, Nebraska to attend a family reunion. While in Lincoln, we stayed at a full service hotel downtown. When we arrived at the hotel, we unloaded several bags from our vehicle onto the sidewalk in front of the hotel. Minutes later, a

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Customer-unfriendly policies

I recently stayed at a full-service hotel in Scottsdale, AZ that offered a nice workout facility with treadmills and stationary bikes that faced a set of wall-mounted flat screen televisions. The audio for each television was accessed individually at the exercise equipment in order for each guest to listen to

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HELP! Is there a doctor in the house?

Last Monday I sprained my lower back while playing tennis. If you’ve ever tweaked your lower back to the point that getting in and out of a chair requires grit, you know the pain and discomfort I’m talking about. For the rest of Monday and all day Tuesday, I pretty

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Have you had your daily dose of Vitamin H – Humor?

Patient: Does an apple a day really keep the doctor away? Doctor: If you aim it well enough. Throughout history, humor has been recognized for its healing qualities. The proverb proclaims what modern science has confirmed: “A merry heart doeth good like medicine.” Medieval professor of surgery, Henri de Mondeville,

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I scream, you scream, we all scream for service!

Last night, my family and I visited one of those ice cream parlors that use a heated stone to meld together savory concoctions of an array of sweets and premium ice cream. Because each order is usually custom-made, it takes a bit longer to fulfill orders here than in typical

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