This customer service blog attracts all types, ranging from engaging customer service advocates to crotchety curmudgeons. An advocate is defined as a person who speaks or writes in support or defense of a person or cause. Advocates contribute productively by offering supportive and, sometimes, divergent views on a variety of
I enjoy taking my family to On The Border Mexican Grill & Cantina. In fact, I look forward to it. The restaurants are clean, the food quality is excellent and the value for price paid is fair. My wife, however, has one problem with On The Border. This single issue
From time to time, I’m asked, “Is there a single attribute you’ve found to be common among employees who consistently provide exceptional customer service?” I bet if you asked five different consultants, you’d get five different answers. But here’s my answer: initiative. Service is a verb and, as such, requires
I used to work for a general manager who was critical of our hotel’s food and beverage director because he had a reputation for rolling-up his sleeves and pitching in when the restaurant was slammed. Sometimes, he would seat guests. Other times, he would bus tables. My GM believed that
Last week, my family and I visited my wife’s 90-year old grandfather in a rural Nebraska assisted living facility. Everett is remarkably lucid for a man his age. We spent time together in the receiving room and ate lunch outside in the garden before returning to his modestly furnished room.
My brother-in-law is an administrator at a high school in Sioux Falls. One day, he encountered a freshmen student in the hall who was visibly upset because another student said he was short. Todd invited the student into his office and asked, “What’s the problem?” To which the student exclaimed,
In 168 BC the Greek ruler, Antiochus led an attack on Egypt. Before reaching Alexandria, his path was blocked by a Roman envoy, who delivered a message from the Roman Senate directing Antiochus to withdraw his armies from Egypt and Cyprus, or consider themselves in a state of war with
I once worked for a manager who was fond of saying, “Every two weeks, you and the company are even.” What he meant was that every pay period, after you were compensated for your previous two weeks of work, the company didn’t owe you anything. I agree with him. Too
Earlier this year, after my lawn had been aerated and fertilized, I noticed yellow grass forming along the eastern perimeter of my front yard. My initial thought was that my lawn service had inadvertently over-sprayed grass killer while treating the rock landscaping that borders the lawn. So I called and
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