Have you ever been treated to a fine dining experience where the host hands you the wine list saying, “Why don’t you select the wine. Remember, it’s my treat.” As you scan the wine list, a bottle of Far Niente Cabernet Sauvignon catches your eye but at $200 a bottle,
A blog post last week by Peter Shankman titled, The World’s Greatest Customer Service Story Ever Told, Starring Morton’s Steakhouse has generated some debate as to whether Morton’s Steakhouse demonstrated amazing customer service or capitalized on an opportunity to grab some great press when it delivered a porterhouse steak and
Some employees have a penchant for delivering service heroics that become the subjects of many positive customer testimonials and even company lore. This is an effective way for these employees to express their uniqueness while making it memorable for customers. For our tenth year wedding anniversary, I bought my wife
The Revelation Conversation is Here!
