Finding the flaws in flawless
As I type this, my Goldendoodle, Nugget, is recovering from shoulder surgery at a nearby animal hospital. His procedure was complex and required him to
May 27, 2014
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Share unique knowledge
This post is the third in a series that will identify 10 different customer service advantages that have emerged from my analysis of customer satisfaction
February 25, 2012
Service Elevated!
Over the years, I’ve had conversations with hundreds of frontline employees in the service industry. All of these employees were passionate about something but, more
September 29, 2010
Expressing genuine interest pays off
There is a restaurant in my neighborhood named Wine Experience Café & World Cellar. This restaurant is unique in that two-thirds of the space is
March 2, 2009
