As I type this, my Goldendoodle, Nugget, is recovering from shoulder surgery at a nearby animal hospital. His procedure was complex and required him to be left at the clinic all day. While Nugget was in surgery, I went to my local Chuck & Don’s Pet Food store to pick
Last week, my work brought me to Las Vegas. My first night in town, Sunday, I was on my own for dinner and decided to try CUT steakhouse along Restaurant Row between the The Venetian and The Palazzo hotels. Since I was dining alone, I sat at the bar where
My daughter turned nine over the weekend. To celebrate, I ordered an ice cream cake from Cold Stone Creamery. Although I had requested the cake be decorated with “assorted flowers in her favorite colors of purple, blue, and turquoise,” when I stopped by to pick up the cake on Sunday
This post is the sixth in a series that will identify 10 different customer service advantages that have emerged from my analysis of customer satisfaction data. Maybe you have capitalized on one or more of these advantages in your own business? The sixth advantage is to provide pleasant surprises. One
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