I enjoy taking my family to On The Border Mexican Grill & Cantina. In fact, I look forward to it. The restaurants are clean, the food quality is excellent and the value for price paid is fair. My wife, however, has one problem with On The Border. This single issue
From time to time, I’m asked, “Is there a single attribute you’ve found to be common among employees who consistently provide exceptional customer service?” I bet if you asked five different consultants, you’d get five different answers. But here’s my answer: initiative. Service is a verb and, as such, requires
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