November has been a hard month for me healthwise. Every October, I dutifully schedule a flu shot. Most years, that’s sufficient and I’m generally flu, sore throat, and cold free throughout the winter months. This year, beginning the week of October 20, I developed a chest cold that escalated to
This is the fifth post in a series that will explore a set of questions I received from participants during a recent webinar on the topic of customer service. Question: How do you balance providing “above and beyond” customer service with being efficient with the volume of inquiries you receive?
It’s a shame when service-based organizations use safety, liability, and policy as justification for delivering average customer service. “Your safety is our highest priority” is the mantra of most airlines. On the surface, it appears noble. The airlines have done a masterful job of limiting customer service in the name
The Revelation Conversation is Here!
