Blog

What’s your priority?

Do you pay attention to the greetings and farewells you receive as a customer? I do. Here are a few that I’ve received lately: Last weekend, as I pulled up to the Krispy Kreme drive-thru window, this was my greeting: “$16.65” That was it. I was greeted with the total

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At the tone, please leave me alone

Your voicemail greeting may be the first impression that callers (including customers) have of you and your business. Don’t miss your opportunity to make a lasting positive impression by recording a predictable voicemail greeting that lacks personality and may make callers feel rushed and unwelcome. What you said: “This is

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Customers reward memorable service

I received a voice mail on November 12th from a good friend of mine, Shawn.  He had just checked in to the Edmonton Marriott at River Cree Resort in Alberta, Canada.  Here’s a portion of the message transcript: [begin message]  I walked in the front door of the Edmonton Marriott

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The Revelation Conversation

The Revelation Conversation is Here!