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When problems follow you to work

This evening I received the following question on LinkedIn and thought I’d address it here as well: Question: Given that experts say employees should smile, treat customers politely, and show enthusiasm, how do you suggest dealing with employees who are affected by personal problems at work? This is an important

April 24, 2014

Function vs. Essence

Several years ago, I was out to dinner in Orlando with a colleague. At the time, she was the director of training at a large resort and convention hotel located near Disney World. Her hotel competed for group business head to head with Disney’s own hotels. If you have experienced

July 26, 2009