Trust your training
My 12-year-old son, Cooper, has played competitive basketball since he was in first grade. In those six years, he’s played point guard on eight different
March 30, 2016
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What’s in a name?
Last month I worked with a multinational retailer whose internal customer satisfaction survey analysis revealed some interesting findings: when they can recall an employee by
May 14, 2015
Obstacles
The statistician W. Edwards Deming once said, “In God we trust; all others must bring data.” When I begin a project, the first thing I
September 20, 2011
