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The wine and food pairing puzzle

John Fischer, a Culinary Institute of America instructor, in his book At Your Service demystifies the wine and food pairing conundrum, enabling staff to confidently offer suggestions to their guests. Fischer writes, “The amount of knowledge required to be a wine expert is staggering, and impossible to bestow upon every

February 13, 2009

A customer service conundrum

Who should you service first? The customer who’s phoning or the one standing right in front of you? There’s a real double standard here among customers. When you’re the one calling, you expect the employee to answer promptly and assist you right away without being put on hold. However, when

September 25, 2008