Yesterday, while channel surfing for a college football game, I stumbled upon the reality show Undercover Boss. The episode featured Popeyes Louisiana Kitchen’s Chief Talent Officer, Lynne Zappone, going undercover at several Popeyes locations. At one restaurant, viewers meet a Popeyes maintenance employee named Doug who’s responsible for the location’s
Many companies do an effective job of training their employees and holding them accountable to certain job functions. For instance, in the checkout line at my local supermarket I’m routinely asked, “Did you find everything you were looking for?” And, when picking up my order at my favorite take-and-bake pizza
If you studied management anywhere along your journey, then you may recall the seminal Harvard Business Review article by Sterling Livingston titled Pygmalion in Management. Essentially, the article dealt with the self-fulfilling prophecy (or Pygmalion effect from Greek mythology) in management—a supervisor’s expectation of a subordinate’s performance that directly or
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