If Delight Your Customers has renewed your commitment to exceptional customer service, then the Delight Your Customers Companion Guide provides an effective road map to embed the key learnings from the book into the culture of your organization.
Many of Steve’s clients, having embraced the core truths and behaviors outlined in the book, have asked for a way to cascade these lessons to divisions, teams, and workgroups. To address this need, Steve has collaborated with former colleague and service training expert Brian O’Neill to create the new Delight Your Customers Companion Guide containing a variety of active learning agendas that organizations can select and customize for maximum impact.
When your organization is ready to delight its customers, the Delight Your Customers Companion Guide provides ten customizable, actionable, and experiential learning sessions to help reignite and sustain your company’s commitment to extraordinary customer service.
About the Authors
STEVE CURTIN was rated #4 by Global Guru on its 2015 listing of the Top 30 experts in the world on the topic of customer service. He is the author of Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary (AMACOM Books), currently in its sixth printing. After a 20-year career with Marriott International, Steve now devotes his time to speaking, consulting, and writing on the topic of extraordinary customer service. He lives in Denver with his wife, four children, and a Goldendoodle named Nugget.
BRIAN O’NEILL has led and built learning and leadership strategies for Fortune 200 companies for over 20 years. He is a Certified Professional in Learning and Performance (CPLP) from the Association for Talent Development, and holds a master s degree in Information and Learning Technologies. Brian lives in Denver, Colorado.
Spiral-bound: 80 pages
Publisher: Steve Curtin LLC; First edition (June 27, 2016)