Customers: Fleeting transactions or long-term partners?
This post is the ninth in a series that will identify 10 different customer service advantages that have emerged from my analysis of customer satisfaction
April 7, 2012
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Duped
This post is the ninth in a series that will identify 10 different obstacles that have emerged from my analysis of customer satisfaction data. Maybe
December 1, 2011
A matter of trust
This post is the sixth in a series that will identify 10 different obstacles that have emerged from my analysis of customer satisfaction data. Maybe
October 24, 2011
Nickel and diming kills the goose
Remember the Aesop’s Fable, The Goose with the Golden Eggs? A man and his wife had the good fortune to own a goose that laid
August 1, 2011
Profits follow exceptional customer service
Yesterday I went to my local King Soopers to buy the last few ingredients for our Cinco de Mayo celebration. As I was awaiting check-out
May 6, 2011
They’re Just Not That Into You
Have you ever noticed the similarities between attracting a prospective customer and wooing a mate? There are lots of similarities when you think about it.
May 13, 2010
Trust is a two-way street
I met with a colleague this morning who shared a great story to underscore the importance of reinforcing trust with customers. Trust is a two-way
February 25, 2009
