Always prepare the soil before planting seeds
A colleague recently asked for my opinion regarding the skills that customer service representatives (CSRs) need the most help with. I qualified my response by
A colleague recently asked for my opinion regarding the skills that customer service representatives (CSRs) need the most help with. I qualified my response by
My family and I stopped by the mall last week to pick up some last-minute items for my 13-year-old’s summer camp in New Mexico. We
My 12-year-old son, Cooper, has played competitive basketball since he was in first grade. In those six years, he’s played point guard on eight different
Several years ago, after presenting multiple half-day training classes over four days, I was disappointed to hear my client say on the way to the
Whoever is responsible for the Chicago O’Hare International Airport TSA clearance should be forced to endure the gauntlet himself. This may be the only way
This post is the second in a series that will identify 10 different obstacles that have emerged from my analysis of customer satisfaction data. Maybe
Who should you service first? The customer who’s phoning or the one standing right in front of you? There’s a real double standard here among
As a trainer or presenter, you are likely accustomed to receiving feedback from your audiences. There are always a couple of pieces of conflicting feedback
Proudly sharing Steve’s vision of delighting customers: Digital Opera
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