The limitations of virtual-reality training
In 2017 I wrote a blog about a partnership between Walmart and Strivr, a company that designs virtual-reality (VR) training. At that time, Walmart was testing VR-enabled
July 3, 2019
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The Commitment Quadrant
Over three decades of working in training and development has taught me, among other things, that many managers are skeptical about the return on investment
November 5, 2018
Virtual Reality: Translating Virtual Lessons Into Real Performance
This week I was introduced to an innovation in learning technology developed by STRIVR Labs, the world leader in virtual reality (VR) to train individuals
October 15, 2017
Assuage the pain
In May I read the 2017 Qualtrics Hotel Pain Index Study, made some notes, and had every intention of writing a June blog post in
August 2, 2017
Continue The Journey To Extraordinary…
For years I have been an enthusiastic reader of business books. During my career as a hotel training director in New York City, on occasion I’d
August 8, 2016
Always prepare the soil before planting seeds
A colleague recently asked for my opinion regarding the skills that customer service representatives (CSRs) need the most help with. I qualified my response by
July 8, 2016
The power of the frontline
My family and I stopped by the mall last week to pick up some last-minute items for my 13-year-old’s summer camp in New Mexico. We
June 21, 2016
Trust your training
My 12-year-old son, Cooper, has played competitive basketball since he was in first grade. In those six years, he’s played point guard on eight different
March 30, 2016
You must water the plants
Several years ago, after presenting multiple half-day training classes over four days, I was disappointed to hear my client say on the way to the
December 9, 2014
