Customer Service Week (Oct. 3-7) is approaching and, since I work in the field, I suppose I should contribute to the conversation. Let me begin by saying that celebrating the customer is a good thing—especially when you consider that, without customers, there wouldn’t be much else to celebrate. The issue
Last weekend marked the grand opening of Sprouts Farmers Market in Aurora, CO. The parking lot was teeming with cars so I dropped my wife off near the entrance and then circled the lot until I found a parking spot towards the front of the store. Anticipating a delay due
The other day I walked by a supermarket employee who was hanging out near the front entrance of the store smoking a cigarette. I noticed him because it always confounds me when employers permit their employees to smoke someplace where non-smoking customers have to pass through their second-hand smoke in
It’s Customer Service Week. I suppose I’m obligated to mention it since I work in the field. It’s just difficult for me to get behind an event staged with banners, buttons, and other chotchkies lauding the importance of customers and customer service when the reality is that many customers at
Proudly sharing Steve’s vision of delighting customers: Digital Opera
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