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Selling is serving

My 11-year-old son, Coleton, approached me about a fundraiser for his middle school. The students have two weeks to sell magazine subscriptions in order to

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Be compelling

Yesterday, at my son’s football camp, I noticed that whenever he went out for a pass during scrimmage, he’d stop, wave his arms wildly, and

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Pale ale for sale?

Earlier this year I stayed in a New York City hotel where I was scheduled to deliver a presentation on customer service. Shortly before my

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Cowbell Sandy

I recently heard a story about a Paradise Bakery & Café general manager who earned the nickname “Cowbell Sandy” from her adoring staff. It seems

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